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Neebo Return Policy Review

Sold back 6 books. Was supposed to get $350 back. Only got $56!! They said they did not receive the other books even though they were in the same *** box. Really!?!?! Every time I called it was a different story. This went on for 5 months.... Neebo is a load of *** and screwed me out of my return! DO NOT USE NEEBO! !!!
#696908
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Absolutely terrible. On the phone for more than 30 minutes, three different times, and did not talk to anyone. Apparently, your customers time is not very valuable. Received a notice in the mail about an overdue textbook. Tried to contact neebo about this issue....
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Anonymous
Anonymous

Neebo has sold all of their retail stores and their customer support is short - lived so they probably don't care anymore honestly.

1.0
Fridley, Minnesota
#692821
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NEVER EVER RENT A BOOK FROM THIS COMPANY!!!!! A YEAR ago I rented a book from them. In December of 2014 I returned the book in THEIR hand dandy reusable green envelope. Never heard from them again again until I got a collection notice in my email in August of 2015!! I...
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Anonymous
Anonymous

I agree - NEVER NEVER rent from Neebo! I bought a book, returned it the next week because I got the same book somewhere else (before the semester even started), and not only d...

Anonymous
Anonymous

You will never have the opportunity to rent from them again anyway. They sold all their retail stores and actually doesn't exist anymore.

I didn't like
  • Charged for returned book
#682055
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I returned a rented textbook which they sent me in horrible condition. They charged me for the full price of the book, and they claim I should have kept the tracking number which they should have on record but they do not. They are scammers. Neebo is a scam, no one...
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Anonymous
Anonymous

I am having the same issue. They wanted to charge my full price for the book that i returned 3 months ago. They said they never received it.

#681999
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Ordered a book rental through Neebo. Was charged 4 months after I returned the book. Never received a noticed via e-mail. Now they say they don't keep track of the shipping labels they issue. This was so long ago, I got rid of my receipts. From viewing other...
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1.0
I didn't like
  • Customer service sucks
#670920
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Neebo charged me $220 for a book I returned almost 2 months ago! When I talked to customer service they said the only way to get my money back was to give them the tracking info from the package. I didn't have the tracking info because it was so long after the fact...
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I didn't like
  • Difficult to get a refund
#668865
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Neebo claims they never received my textbooks, when in fact, I did return them. Now they are threatening to send my debt to collections if I do not pay for them to replace the books. First off, the books were extremely run down and old, and I would not pay full price...
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1.0
Salem, South Carolina
#652552
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Please do not use Neebo. I am a grad student and have rented many books from different companies. This is the WORST! They did not enter my item as returned then charged $81 for damage. I used the text 3 times and returned and they are saying I over high lighted??? ...
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#643719
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THE WORST COMPANY I HAVE EVER DEALT WITH. Don't ever order anything from here. Run away as fast as possible. I ordered two textbooks and then returned them in 4 days, since I did not want them anymore. Their website says that they give a full refund if we return...
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1.0
Oxford, Ohio
I didn't like
  • Difficult to get a refund
#639979
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I ordered a textbook for my son from Neebo because it was the only purveyor for his college bookstore. First of all, Neebo uses the USPS...that's a clue as to how *** they are! The USPS wouldn't leave the book at the address. It took my son several weeks and phone...
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I didn't like
  • How slow you respond
  • Customer service sucks
#638270
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