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Neebo charged me $220 for a book I returned almost 2 months ago! When I talked to customer service they said the only way to get my money back was to give them the tracking info from the package. I didn't have the tracking info because it was so long after the fact...
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I didn't like
  • Difficult to get a refund
#668865
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Neebo claims they never received my textbooks, when in fact, I did return them. Now they are threatening to send my debt to collections if I do not pay for them to replace the books. First off, the books were extremely run down and old, and I would not pay full price...
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1.0
Salem, South Carolina
#652552
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Please do not use Neebo. I am a grad student and have rented many books from different companies. This is the WORST! They did not enter my item as returned then charged $81 for damage. I used the text 3 times and returned and they are saying I over high lighted??? ...
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#643719
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Website Review

Neebo
#622132
2.3
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Neebo had a great web link for a reasonably priced awesome grad ring company Where is it????? Anulas ???!!??
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THE WORST COMPANY I HAVE EVER DEALT WITH. Don't ever order anything from here. Run away as fast as possible. I ordered two textbooks and then returned them in 4 days, since I did not want them anymore. Their website says that they give a full refund if we return...
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1.0
Oxford, Ohio
I didn't like
  • Difficult to get a refund
#639979
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I ordered a textbook for my son from Neebo because it was the only purveyor for his college bookstore. First of all, Neebo uses the USPS...that's a clue as to how *** they are! The USPS wouldn't leave the book at the address. It took my son several weeks and phone...
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I didn't like
  • Customer service sucks
  • How slow you respond
#638270
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I have had nothing but problems with Neebo, ranging from website and login difficulties to being charged for a brand new lab manual and being sent a used one that I cannot use due to notes being written all over the experiments as well as missing pages. Obviously...
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Stephens City, Virginia
#636621
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I've had horrible problems with Neebo for the last few years, but they always corrected the issues (even if my book arrived two weeks late for class). My most recent issue with Neebo is rental returns. They lost all three of my return books. Now, I'm in the wrong...
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#636404
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I returned a book in March back to Neebo and thought all was okay until I started getting emails from them in May saying my book has not been returned. I have asked them to look it up and they will not. I have asked them to put a hold on charging my account until I can...
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Anonymous
Anonymous

I had the same exact issues ... and I returned my three books in March as well. (All three were somehow lost). I left a message on their Facebook page and they resolved it wit...

1.0
#635952
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A seriously substandard company. They are so willing to lose a customer over an $18 charge. They are too difficult to contact. I believe that difficulty is intentional so that they do not have to give you your money back on substandard items.
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Anonymous
Frances

I had purchased gifts for Christmas and majority of the gifts did not fit. After I found out, I have sent numerous e-mails to retrieve their return address, but I will be sen...

#610754
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I ordered a book last semester and I returned it a day late. I thought that everything was fine and maybe only would have to pay a small late fee. Got an email the day before they took the money out of my account! I had to pay $133 for the book because of "water...
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Anonymous
Anonymous

How did you find out that it was back on the shelf? Exact same thing happened to me even the same price and I never even opened the books, it was the wrong one.

#599434
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