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I've had horrible problems with Neebo for the last few years, but they always corrected the issues (even if my book arrived two weeks late for class). My most recent issue with Neebo is rental returns. They lost all three of my return books. Now, I'm in the wrong...
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#636404
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I returned a book in March back to Neebo and thought all was okay until I started getting emails from them in May saying my book has not been returned. I have asked them to look it up and they will not. I have asked them to put a hold on charging my account until I can...
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Anonymous
Anonymous

I had the same exact issues ... and I returned my three books in March as well. (All three were somehow lost). I left a message on their Facebook page and they resolved it wit...

1.0
#635952
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Website Review

Neebo had a great web link for a reasonably priced awesome grad ring company Where is it????? Anulas ???!!??
2.3
Details
Customer service
Diversity of Products or Services
Location
Product or Service Quality
#622132
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A seriously substandard company. They are so willing to lose a customer over an $18 charge. They are too difficult to contact. I believe that difficulty is intentional so that they do not have to give you your money back on substandard items.
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Anonymous
Frances

I had purchased gifts for Christmas and majority of the gifts did not fit. After I found out, I have sent numerous e-mails to retrieve their return address, but I will be sen...

#610754
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I ordered a book last semester and I returned it a day late. I thought that everything was fine and maybe only would have to pay a small late fee. Got an email the day before they took the money out of my account! I had to pay $133 for the book because of "water...
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Anonymous
Anonymous

How did you find out that it was back on the shelf? Exact same thing happened to me even the same price and I never even opened the books, it was the wrong one.

#599434
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I returned the book before it was due in December and I received no sort of confirmation that they did receive the book. It is now February and I am now being charged 2 months later. To my surprise I had a balance of -154 dollars in my bank account. These people will...
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Anonymous
Anonymous

Know why you didn't receive confirmation they received the book? Because they didn't receive the book!

1.0
I didn't like
  • Customer service sucks
  • Difficulty of getting my refund
  • How slow you respond
#595025
Reply to reviews
Worse book company ever. Received my rental with expensive water damage which I know didn't happen during shipping because it was in a basically waterproof sealed tight envelope. Anyway, I called a few days after receiving it to complain & was told (after being on...
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#593307
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Neebo is a great idea, but their software and staffing amount sucks. They never have enough people at the bookstore and customer service EVER. They need to hire hundreds more to handle the amount of questions they get and reorganize! The people that order send in...
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#593252
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They never contact you back and if they do its 2 weeks later, I ordered all my books online to pick up at my school it went through and told me they were all out the next day and cancelled my order. So I went down to my school and everything was in stock and they take...
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1.8
I liked
  • How fast i got the book order
I didn't like
  • How slow you respond
#586848
Reply to reviews
They have the worst customer service I have ever experienced. I sat on hold for 2 hours, emailed, and tried to live chat them multiple times. No one responded for days and even weeks. I paid overnight shipping and it is 2 weeks later and I don't have my books. I am...
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Anonymous
2bbk

Really, Wow! Thank you for posting, sorry you had to deal with this, but you saved me from a possible nightmare! I guess I should have known that the prices were to good to b...

1.0
#584079
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