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I returned the book before it was due in December and I received no sort of confirmation that they did receive the book. It is now February and I am now being charged 2 months later. To my surprise I had a balance of -154 dollars in my bank account. These people will...
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Anonymous
Anonymous

Know why you didn't receive confirmation they received the book? Because they didn't receive the book!

1.0
I didn't like
  • Overcharged
  • How slow you respond
  • Customer service sucks
#595025
Reply to reviews
Worse book company ever. Received my rental with expensive water damage which I know didn't happen during shipping because it was in a basically waterproof sealed tight envelope. Anyway, I called a few days after receiving it to complain & was told (after being on...
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#593307
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Neebo is a great idea, but their software and staffing amount sucks. They never have enough people at the bookstore and customer service EVER. They need to hire hundreds more to handle the amount of questions they get and reorganize! The people that order send in...
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#593252
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They never contact you back and if they do its 2 weeks later, I ordered all my books online to pick up at my school it went through and told me they were all out the next day and cancelled my order. So I went down to my school and everything was in stock and they take...
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1.8
I liked
  • How fast i got the book order
I didn't like
  • How slow you respond
#586848
Reply to reviews
They have the worst customer service I have ever experienced. I sat on hold for 2 hours, emailed, and tried to live chat them multiple times. No one responded for days and even weeks. I paid overnight shipping and it is 2 weeks later and I don't have my books. I am...
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Anonymous
2bbk

Really, Wow! Thank you for posting, sorry you had to deal with this, but you saved me from a possible nightmare! I guess I should have known that the prices were to good to b...

1.0
#584079
Reply to reviews
I ordered a book for 2 day shipping, received the wrong book in THREE days and no one has contacted me about a refund or willingness to send the right book! The worst customer service and company I'd seen in my life!! This company is not true to its word, does not live...
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#583519
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Ordered some of my books online last min and neebo was the only place I could find them. I ordered used books and they came in horrible condition. The local neebo store claimed I couldn't return them in store like the web page said. So I had to scramble to get them...
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#583299
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Here is the email i wrote them. Hello, I am very upset with the renting/shipping process as well as the 0 customer service support. I have been trying to contact someone for 3 days now. I had paid for 2 day shipping, I received one of my books yesterday and need to...
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1.0
I liked
  • Fedex shipping updatesnot neebo
I didn't like
  • Difficulty of getting my refund
#582917
Reply to reviews
TERRIBLE. STAY FAR FAR AWAY!!!!! They have charged me $250 for a book they valued at $24. The book has been packaged and ready to ship for a while, but they never sent me ANY return information, nothing!!! How do I know how and who to return the book to when they've...
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Anonymous
GP

Heather - my one and now never again experience with neebo was terrible. I ordered the wrong book, (that's on me), so I had an online chat with a neebo representative just ab...

Anonymous
CommonSense15

I wonder if you bothered to log in to your account and print the free shipping label they have? Probably not. It wasn't hard for me.

1.0
I didn't like
  • Overcharged
#564928
Reply to reviews
Ordered rental books for the Fall Semester. Paid for rentals. My credit card was charged a second time for purchase of rental books because they say I did not return the books on time. It is only two months into the semester. Rentals books are not even due back for...
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#551900
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